Purchase Policy

GENERAL PROVISIONS

Dear Customer,

Welcome to our online store www.undaprisca.com (hereinafter – the Online Store). Here you will find our carefully crafted perfumes, natural cosmetic products, hand-made glass art pieces, and other original creations. We strive to make your shopping experience smooth, reliable, and enjoyable.

The Online Store is operated by and all goods are sold by (hereinafter – the Seller or “we”):

UAB “Ludus odoris”
Company code: 305595590
VAT code: LT100013398912
Registered address: Totorių g. 19–15, Vilnius, 01121, Lithuania
Email: info@undaprisca.com
Phone: +370 686 09839

Before placing an order in the Online Store, please carefully read these Terms of Purchase (hereinafter – the Terms). They define the general conditions of use of the Online Store and regulate the rights and obligations of both you and the Seller.

The Seller reserves the right to modify or update these Terms. We recommend reviewing them before every purchase. The Terms valid at the time of order placement shall apply to your order.

By placing an order, you confirm that you have read and agree to these Terms. If you do not agree, please do not place an order.

CONCLUSION OF THE PURCHASE AGREEMENT

The right to make purchases in the Online Store is granted to:

  • legally capable individuals over the age of 18;

  • minors aged 14–18 with parental or guardian consent, unless they use their own income;

  • legal entities represented by authorized persons.

A purchase agreement is deemed concluded when:

  1. You place an order in the Online Store; and

  2. The order is paid in full within the period specified in the Terms (no later than within 7 calendar days).

The integral parts of the contract include: your order details, product description and price, chosen delivery method, and the order confirmation sent by email.

PRODUCT SELECTION AND PAYMENT

You can choose products from the assortment presented in the Online Store catalog. Prices are listed in euros including VAT and are valid at the time the order is placed. Delivery fees, if applicable, are calculated based on the selected shipping method.

Payment may be made by bank transfer or other methods indicated in the Online Store. Orders are processed only after full payment is received.

DELIVERY AND COLLECTION

Products are delivered in the manner you select:

  • by courier or parcel terminal within Lithuania (usually 1–3 business days after dispatch);

  • to EU countries via Lithuanian Post or DPD courier service (delivery time depends on the destination).

You will be notified by email once your order has been dispatched or is ready for collection.

If delivery is unsuccessful due to incorrect information provided by you, or if you fail to collect the order in time, the order will be considered canceled. In such cases, a refund will be issued after deducting shipping and return costs.

RETURNS AND EXCHANGES

You may withdraw from the purchase agreement within 14 calendar days of receiving the goods.

Returned items must be:

  • undamaged and unused;

  • in their original condition and packaging;

  • complete with all protective seals intact.

Important: for hygiene reasons, the right of withdrawal does not apply to cosmetic products that have been opened or have lost their protective packaging, as well as to gift cards.

To return or exchange a product, contact us at info@undaprisca.com and provide your order number. Returns should be sent by registered mail or courier to:
Totorių g. 19–15, Vilnius, 01121, Lithuania.

Refunds are issued within 14 calendar days to the same account from which payment was made.

PRODUCT QUALITY AND WARRANTY

All products are subject to the quality guarantees established by law. The warranty does not apply to defects caused by improper use, storage, or natural wear and tear.

If you discover a quality defect, you may request a replacement, repair, price reduction, or refund. Submit a quality complaint by email at info@undaprisca.com, including photos of the product.

INTELLECTUAL PROPERTY RIGHTS

All information on www.undaprisca.com(texts, logos, photos, design elements, etc.) is the property of UAB “Ludus odoris” and is protected by law. Copying or using any materials for commercial purposes without written permission is strictly prohibited.

FORCE MAJEURE

The Seller is not responsible for non-performance or delays due to force majeure circumstances, such as natural disasters, government restrictions, quarantines, transport disruptions, or other events beyond the Seller’s control.

APPLICABLE LAW

These Terms and all purchase–sale relations are governed by the laws of the Republic of Lithuania.
All disputes shall be resolved by Lithuanian courts or in accordance with the procedures established by law.